Privacy Policy

 

Amendments

Please note that this privacy policy is subject to change from time to time.  If we make any major changes we will communicate these to you.  It was last updated in May, 2018.

 

At Limeyard we are committed to protecting the privacy of our guests.

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Limeyard Ltd.  If you have any requests concerning your personal information or any queries with regard to these practices, please contact us at info@limeyardrestaurants.com. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 2018.

Limeyard Ltd.

Woolverstone House,

61 Berners St

London W1T 3NJ

Info@limeyardrestaurants.com

Information collected

We collect information from visitors to this website through the online forms on our Contact Us, Book A Table, Private Dining, Gift Voucher Sales and Newsletter Sign Up pages; we also collect personal information over the telephone when you make a reservation with us.  We collect this information to enable us to assist you with your enquiries, share relevant information with you and to keep a record of bookings.

We also collect information about the transactions you undertake through this site including details of payment cards used when purchasing gift vouchers or paying deposits.

In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies Section for more details.

Use of personal information

We process personal information collected via this website for certain legitimate business purposes, the legal basis for these is detailed below.

It is in our legitimate interest to use your personal information to provide services which you have requested and to fulfil any contract that we may have with you. These might include:

It is in our legitimate interest to use your personal information to aid us in helping with your enquiries and providing the best customer service we can.

These might include:

Customer insight and analysis

Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best products and services to you and our other customers. This may include:

We will only use your location data for customer insight purposes where we have your consent to do so.

Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy for further details.

Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights.

You have the right to object to this processing if you wish, and if you wish to do so, please email us at info@limeyardrestaurants.com, or call us on 020 3206 7940.  Alternatively, you can also write to us at Limeyard Ltd, Woolverstone House, 61 Berners St, London W1T 3NJ. Please bear in mind that if you object, this may affect our ability to carry our tasks above for your benefit.

Data Capture Information

We will send you information according to the preferences you submitted via our online form. If you would like to change these preferences at any point, please email us at info@limeyardrestaurants.com, or call us on 020 3206 7940.  Alternatively, you can also write to us at Limeyard Ltd, Woolverstone House, 61 Berners St, London W1T 3NJ.

Marketing

Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed our online form. We also use basic profiling technology based on your engagement activity so we can send you content that is relevant to you.

If at any point you would like to opt-out of receiving communications from us or would like to change your preferences or the details that we use to contact you, please contact us at info@limeyardrestaurants.com. You can also write to us at Limeyard Ltd, Woolverstone House, 61 Berners St, London W1T 3NJ.

Disclosures

We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent, and to the following:

Third party websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy.  If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Subject access requests

You have the right to see what personal data we hold about you.  To obtain a copy of the personal information we hold about you, please write to Strahan Wilson (Chief Financial Officer), Limeyard Ltd, Woolverstone House, 61 Berners St, London W1T 3NJ or email us at info@limeyardrestaurants.com.

Internet-based transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation.  By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Retention periods

We will retain data that you give us for marketing purposes until it is no longer valid. If you have not interacted with us for a period of 24 months, we will ask you for your permission again.

We will store your booking data for a maximum of 72 months from your last contact with us.

Your right to rectification and erasure

If you think that any of the information that we hold about you is inaccurate, please contact us with the details that are incorrect and we will rectify this for you.

You also have the right to have your data erased from our databases should you wish to do so.

You can request a rectification or erasure by emailing us at info@limeyardrestaurants.com. You can also write to us at Limeyard Ltd, Woolverstone House, 61 Berners St, London W1T 3NJ.

Processing based on consent

We will never process your personal information without your consent.  You have the right to withdraw your consent at any time and you can do this by clicking ‘unsubscribe’ at the bottom of any of our marketing emails. You may also withdraw your consent by emailing us at info@limeyardrestaurants.com or by writing to us at Limeyard Ltd, Woolverstone House, 61 Berners St, London W1T 3NJ.

Complaints

If you have any complaints relating to our use of your data, please contact us at info@limeyardrestaurants.com and we will try our best to resolve these for you. You can also write to us at Côte Restaurants Ltd, Woolverstone House, 61 Berners St, London W1T 3NJ.

If you wish to make a further complaint you can contact the Information Commissioners Office at www.ico.org.uk

Use of cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.  Find out more about cookies on www.allaboutcookies.org.

We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.

Most browsers will allow you to turn off cookies.  If you want to know how to do this please look at the menu on your browser or look at the instruction on www.allaboutcookies.org.  Please note however that turning off cookies will restrict your use of our website.

We use the following cookies on our site:

Cookie Data collected by the cookie How long this data is kept for Who owns this data Is this a 1st party of a 3rd party cookie?
Making a Reservation Title

First Name

Surname

Email Address

Telephone Number

Indefinitely or until deletion is requested Limeyard 1st Party
“Contact Us” Completion Name

Email Address

Telephone

Indefinitely or until deletion is requested Limeyard 1st Party
Gift Voucher Purchase Title

First Name

Surname

Company Name (if applicable)

Address Details (inc. house number and postcode)

Indefinitely or until deletion is requested Limeyard 1st Party
Email Newsletter Signup Email Address

First Name

Surname

Indefinitely or until deletion is requested Limeyard 1st Party

By continuing to use this site you are agreeing to the use of cookies as detailed above.